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“We are recovering $400 to $500 a month now on our printing costs. That’s nearly $6,000 a year. We know it is accurate, and we know that it is fair to our clients – that’s really important to us”, he says.
Konica Minolta has provided a solution that allows a firm of accountants to track their printing, accurately identify the cost of each print set and allocate appropriate costs to clients in a fair manner. 
Background
New Plymouth accountancy firm Duncan Dovico had always tried to enforce a policy of fair and accurate charging for the services they provide to their clients. When it came to printing and copying, they didn’t want to follow the typical process within other practices of simply adding three or five percent to each client’s fee. Duncan Dovico recognised that this blunt approach was unfair to all of their clients, especially their larger ones. They also knew that unless a tracking and costing system was easy to use, staff would develop shortcuts to work around it.
The Solution
Following a demonstration by their local Konica Minolta team, Duncan Dovico’s management team recognised that the PaperCut ChargeBack software system was exactly what they needed. Matthew Gaze, Technical Solution Specialist at Konica Minolta had the software installed and tested within just three hours, and it was rolled out to staff the following week. Now whenever a member of the Duncan Dovico team prints from his or her PC, a screen pop-up requests the code for the relevant client. The system remembers the PC’s last few print jobs and provides easy access to a self-selected list of clients. This simple and convenient method of cost tracking provides complete transparency for clients. With Konica Minolta’s help, Duncan Dovico can be completely confident that they are charging their clients in a fair and accurate manner. And that’s an important part of how they choose to run their business.
User Experience
According to Duncan Dovico Director, Craig Wisnewski, the staff enjoy using PaperCut and it’s now easier to allocate printing charges than to bypass the system.
“We are recovering $400 to $500 a month now on our printing costs. That’s nearly $6,000 a year. We know it is accurate, and we know that it is fair to our clients – that’s really important to us”, he says.
Craig explains that while Duncan Dovico’s clients haven’t made any comment about the charges, it would be easy to answer any questions. “If we ever get a query about it, and we haven’t yet because we have a good relationship with all our clients, we’ve got a very clear history of all the printing and how the costs have arisen because of it”.
Five months after integrating PaperCut ChargeBack with their Konica Minolta bizhub C250 colour office machine, Craig says the changeover period went well. “As expected you always have a few small challenges with any new system, but the staff are saying it’s so easy to use. And if there is a problem we can fix it very quickly. We’re very pleased with it”.
Using PaperCut ChargeBack, Duncan Dovico now have complete transparency of printing costs and are able to turn printing expenses into revenue. PaperCut ChargeBack is one of three versions of PaperCut and is specifically suited to the Professional Services market.
Benefit Summary
PaperCut is a leading solution to monitor, quota and report network printing and Internet use. Renowned for its combination of powerful features and ease-of-use it offers:
• Automated quota allocation system.
• Shared accounts.
• Print release stations.
• Keyword searchable client list.
• Full support for multiple print servers.
• Differential print charging and control.
• Remote web administration.
• Active Directory integration.
• Detailed reports and charts.
• Print job filtering and restrictions.
• Linux, Unix and Mac support.
• Scalability to 20,000+ users.
• External database support.
• LDAP directory support.
• Internet bandwidth or time charging.
For more information about which PaperCut version is most suitable for your business, contact Konica Minolta today.
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